North Western Railway, commonly abbreviated as NWR, is an important zonal railway of Indian Railways with its headquarters in Jaipur. The zone manages a large passenger and freight network across Rajasthan and adjoining areas, connecting major cities, industrial centres, tourist destinations and long-distance rail corridors. Its work goes far beyond operating trains: the zonal administration coordinates engineering, signalling, electrical systems, rolling stock, safety, commercial services, personnel, finance and infrastructure development across its divisions. The headquarters office near Jawahar Circle in Jaipur is the central administrative base for these functions, while divisional railway offices handle much of the day-to-day operational work closer to stations and passengers. Travellers should therefore distinguish between NWR Headquarters and normal passenger-support channels such as RailMadad and the 139 railway helpline. The information below focuses on the headquarters address, official directory contacts, email routes and practical guidance.
Quick About North Western Railway Headquarters
| Details | Information |
| Organisation | North Western Railway |
| Short Name | NWR |
| Parent Organisation | Indian Railways, Ministry of Railways |
| Headquarters City | Jaipur, Rajasthan |
| Headquarters Address | Headquarters Office, Near Jawahar Circle, Malviya Nagar, Jaipur – 302017 |
| General Manager Office | 0141-2725800 |
| GM Email | gm@nwr.railnet.gov.in |
| CPRO Office | 0141-2725803 |
| CPRO Email | cpro@nwr.railnet.gov.in |
| Passenger Helpline | 139 / RailMadad |
North Western Railway Headquarters Address
North Western Railway’s headquarters office is located near Jawahar Circle in Malviya Nagar, Jaipur – 302017. Official railway and government documents consistently identify this address as the NWR Headquarters Office. It contains the zonal administration and principal departments that coordinate work across the railway’s divisions.
| Particular | Details |
| Office | North Western Railway Headquarters Office |
| Area | Near Jawahar Circle, Malviya Nagar |
| City | Jaipur |
| State | Rajasthan |
| PIN Code | 302017 |
North Western Railway Headquarters Location
The headquarters is in the Jawahar Circle/Malviya Nagar area of Jaipur, close to a major commercial and residential part of the city. The location is well connected by road and is also convenient for people arriving through Jaipur Airport. Railway passengers should remember that the headquarters is not Jaipur Junction and is not a replacement for station enquiry or ticketing services.
- Area: Near Jawahar Circle, Malviya Nagar.
- Road access: Taxis, app-based cabs, buses and local transport are widely available.
- Air access: Jaipur Airport is in the same broad part of the city.
- Rail travellers: Jaipur Junction is separate from the headquarters; use local transport for the onward journey.
North Western Railway Headquarters Contact Number
Use the contact that matches the purpose of your enquiry. Headquarters and departmental numbers should not be confused with public helplines or service channels.
| Contact Purpose | Details |
| General Manager Office | 0141-2725800 |
| General Manager Email | gm@nwr.railnet.gov.in |
| Chief Public Relations Officer | 0141-2725803 |
| CPRO Email | cpro@nwr.railnet.gov.in |
| Passenger enquiries and complaints | 139 / RailMadad |
North Western Railway Headquarters Email Id and Online Contact
NWR’s official telephone directory lists departmental email addresses for senior officers. The General Manager and CPRO contacts are administrative or official-office contacts, not substitutes for passenger grievance systems. For train delays, onboard services, cleanliness, ticketing or station complaints, passengers should normally use RailMadad or the Indian Railways helpline 139.
How to Reach North Western Railway Headquarters
Visitors coming for an official meeting can use the address ‘North Western Railway Headquarters Office, Near Jawahar Circle, Malviya Nagar, Jaipur – 302017’. Those arriving at Jaipur Junction or another station can continue by taxi, auto-rickshaw or city transport. Anyone attending a departmental appointment should carry the relevant letter or meeting details.
NWR Headquarters vs Divisional Offices
| Office/Unit | Main Role |
| NWR Headquarters, Jaipur | Zonal policy, coordination, finance, engineering, personnel and overall administration. |
| Jaipur Division | Day-to-day operational and divisional railway administration in its jurisdiction. |
| Ajmer Division | Divisional operations, stations and infrastructure in its jurisdiction. |
| Bikaner and Jodhpur Divisions | Regional operations and administration in their respective territories. |
When Should You Contact North Western Railway Headquarters?
- Official departmental correspondence that belongs at zonal level.
- Meetings with NWR headquarters departments or senior offices.
- Zonal administrative, policy or coordination matters.
- Queries specifically directed to the headquarters by an official railway communication.
Important Points Before Contacting the Headquarters
- Use 139 or RailMadad for normal passenger enquiries and complaints.
- Do not confuse NWR Headquarters with Jaipur Junction railway station.
- Departmental email addresses should be used only for the appropriate official purpose.
- For division-specific issues, contact the concerned divisional office.
- Check the latest NWR website directory if a matter requires a particular department.
Frequently Asked Questions
1. Where is North Western Railway Headquarters?
NWR Headquarters is near Jawahar Circle in Malviya Nagar, Jaipur – 302017, Rajasthan. It is the zonal administrative office of North Western Railway.
2. What is the General Manager office phone number?
NWR’s official directory lists 0141-2725800 for the General Manager’s office. This is an administrative headquarters contact, not a general passenger enquiry number.
3. Which number should passengers call for train or ticket issues?
For ordinary passenger enquiries and complaints, use Indian Railways helpline 139 or RailMadad. These channels are more appropriate than contacting the zonal headquarters.
4. What email can be used for North Western Railway Headquarters?
The official directory lists gm@nwr.railnet.gov.in for the General Manager’s office and cpro@nwr.railnet.gov.in for the Chief Public Relations Officer. Use the address that matches the purpose of the communication.
5. Does NWR Headquarters handle every local railway issue?
No. Much of the day-to-day work is handled by divisional offices such as Jaipur, Ajmer, Bikaner and Jodhpur. Zonal headquarters focuses on broader coordination and administration.
